The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 06, 2021

Filed:

Feb. 05, 2020
Applicant:

Cogito Corporation, Boston, MA (US);

Inventors:

Joshua Feast, Boston, MA (US);

Ali Azarbayejani, Boston, MA (US);

Skyler Place, Boston, MA (US);

Ayaz Hameed, Somerville, MA (US);

Assignee:

Cogito Corporation, Boston, MA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/523 (2006.01); G06Q 30/00 (2012.01); G06Q 10/10 (2012.01); G06Q 10/06 (2012.01); H04M 3/51 (2006.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06Q 10/063 (2013.01); G06Q 10/0633 (2013.01); G06Q 10/06395 (2013.01); G06Q 10/06398 (2013.01); G06Q 10/10 (2013.01); G06Q 30/016 (2013.01); H04M 3/5175 (2013.01); G10L 25/63 (2013.01); H04M 2201/18 (2013.01); H04M 2203/402 (2013.01); H04M 2203/404 (2013.01);
Abstract

Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particular electronic communication. Methods and apparatus consistent with the present disclosure may be optimized for various different types of communication mediums with different sets of capabilities, requirements, or constraints by evaluating data that may be associated with historical information or with a stream of information.


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Feast, Joshua. (2021). Systems and methods for communication routing (U.S. Patent No. 10972611). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10972611

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