The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 06, 2021
Filed:
Jul. 17, 2017
United Services Automobile Association, San Antonio, TX (US);
Heather Hernandez, San Antonio, TX (US);
D. Benjamin Schofield, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Systems and methods to provide for social media monitoring and employee social media monitoring are described herein. In one example, a method includes a determining a score associated with a likelihood that a post on a social media network is associated with a trigger event. The post is transmitted to a computing device, based at least on the score. A response to the post is received from the computing device. An indication that the response is approved is received. The response is posted to the social media network, based at least on the indication that the response is approved.