The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 06, 2021
Filed:
Apr. 24, 2017
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Elizabeth Flowers, Bloomington, IL (US);
Puneit Dua, Bloomington, IL (US);
Eric Balota, Bloomington, IL (US);
Shanna L. Phillips, Bloomington, IL (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
A heuristic engine includes capabilities to collect an unstructured data set and a current business context. Providing a heuristic algorithm, executing within the engine, with the data set and the context may allow determination of predicted future contexts and subsequent actions that refine and improve the quality of service provided to a customer. Such heuristic algorithms may learn from past data transactions and appropriate correlations with events and available data.