The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 06, 2021
Filed:
Mar. 27, 2019
Hcl Technologies Limited, Uttar Pradesh, IN;
Navin Sabharwal, Uttar Pradesh, IN;
Amit Agrawal, Uttar Pradesh, IN;
HCL TECHNOLOGIES LTD, Uttar Pradesh, IN;
Abstract
The present disclosure relates to system(s) and method(s) for generating a score for a runbook or a script. The system receives a ticket and a ticket description. The system further identifies a set of policies based on an analysis of historical data, the ticket and the ticket description. Further, the system determines a set of functions based on an analysis of the set of policies using a neural network technique and an Inverse Reinforcement Learning technique. Furthermore, the system recommends a runbook or a script based on the set of functions, the ticket and the ticket description. The runbook or the script is further executed to resolve the ticket. Based on the execution, the system records a script success or a script failure. The system further generates a score for the runbook or the script based on the script success or the script failure.