The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 30, 2021
Filed:
Apr. 09, 2018
Bank of America Corporation, Charlotte, NC (US);
Charles Chandy Philip, Mumbai, IN;
Jaya Prakash Pulavarti, Hyderabad, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for processing queries is disclosed. The system is configured to receive a query from a user, the query comprising a message indicating a request for a service. The system then performs natural language processing on the query, and identifies keywords of the query based on the natural language processing. Based on the identified keywords, the system determines an action and an actionable item from the query. Then, the system generates an acknowledgement request for the query based on the determined action and actionable item, and sends the acknowledgement request to the user. After receiving an acknowledgement from the user on the acknowledgement request, the system sends the determined action and actionable item to an upstream server to request the service.