The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2021
Filed:
Aug. 20, 2018
Accenture Global Solutions Limited, Dublin, IE;
Poulami Debnath, Bangalore, IN;
Shubhashis Sengupta, Bangalore, IN;
Harshawardhan Madhukar Wabgaonkar, Mumbai, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
The system and method generally include identifying whether an utterance spoken by a user (e.g., customer) is a complete or incomplete sentence. For example, the system may include a partial utterance detection module that determines whether an utterance spoken by a user is a partial utterance. The detection process may include providing a detection advice code that gives a recommendation for handling the utterance of interest. If it is determined that the utterance is an incomplete sentence, then the system and method can identify the type of utterance. For example, the system may include a partial utterance classification module that predicts the class of a partial utterance. The classification process may include providing a classification advice code that gives a recommendation for handling the utterance of interest. Once a partial utterance is detected and classified, the system and method can further determine what the user meant by the utterance and can recommend a response to the user's utterance that further advances a conversation between the user and a virtual agent.