The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2021
Filed:
Jun. 17, 2020
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Kurt Heier, Westminster, CO (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); G06F 40/131 (2020.01);
U.S. Cl.
CPC ...
G06Q 10/063116 (2013.01); G06F 40/131 (2020.01); G06Q 10/0631 (2013.01);
Abstract
A method of workforce optimization includes acquiring video data. The video data is obtained from a plurality of video cameras in a facility comprising a plurality of departments. A customer load for each of the plurality of departments is identified. A location of each of a plurality of employees in the facility is identified. A customer-to-employee ratio is determined for each department. The determined customer-to-employee ratio for each department is provided to a computing device. At least one employee deployment notification is provided from the computing device to another computing device.