The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2021
Filed:
Sep. 14, 2017
Accenture Global Solutions Limited, Dublin, IE;
Pradeepkumar Duraisamy Soundrapandian, Sivakasi, IN;
Shrikanth Narayanaswamy Chandrasekaran, Bangalore, IN;
Aditya Bhola, Jabalpur, IN;
Venkatesh Subramanian, Bangalore, IN;
Vikrant S. Kaulgud, Pune, IN;
Sanjay Podder, Thane, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device may receive a first sample. The device may identify a plurality of second samples that are similar to the first sample. The plurality of second samples may correspond to service tickets that have previously been processed. The device may obtain or determine log information identifying a plurality of events associated with the first sample. The device may determine respective probabilities of occurrence corresponding to the plurality of second samples. A probability of occurrence, for a particular second sample, may identify a likelihood of receiving a corresponding service ticket within a particular time period of occurrence of the plurality of events. The device may assign ranks to the plurality of second samples based on the respective probabilities of occurrence. The device may provide information identifying the ranks and the plurality of second samples.