The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 09, 2021
Filed:
Dec. 12, 2018
8x8, Inc., San Jose, CA (US);
Ali Arsanjani, San Jose, CA (US);
Bryan R. Martin, San Jose, CA (US);
Manu Mukerji, San Jose, CA (US);
Nick Holland, San Jose, CA (US);
8x8, Inc., Campbell, CA (US);
Abstract
Certain aspects of the disclosure are directed to queuing data communications in a data communications network. According to a specific example, a user-data communication addressed to a client among a plurality of remotely-situated client entities, may be placed in a queue. The client entities may be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A virtual assistant session may be initiated, in which a dynamic series of inquiries may be presented to address the user-data communication while the position is maintained in the queue. The user-data communication may be terminated and removed from the queue in response to an indication that the user-data communication was addressed during the virtual assistant session, or routed via the data communications server in response to an indication that the user-data communication was not addressed during the virtual assistant session.