The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 09, 2021
Filed:
Jan. 03, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Vittorio Castelli, Croton-on-Hudson, NY (US);
Shikhar Kwatra, Durham, NC (US);
John Wilson, League City, TX (US);
Sarbajit Rakshit, Kolkata, IN;
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/22 (2006.01); G10L 15/30 (2013.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G10L 15/30 (2013.01); G10L 2015/223 (2013.01);
Abstract
Embodiments for managing a voice response system by one or more processors are described. At least one communication from an individual is received. A reference to a previous response executed by a voice response system is identified within the at least one received communication. A response to the at least one received communication is determined based on the previous response executed by the voice response system.