The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 09, 2021
Filed:
Nov. 12, 2018
International Business Machines Corporation, Armonk, NY (US);
Khoi-Nguyen Dao Tran, Southbank, AU;
Shaila Pervin, Docklands, AU;
Jason Jingshi Li, Yarralumla, AU;
Mukesh Kumar Mohania, Waramanga, AU;
Jey Han Lau, Melbourne, AU;
Will Dubyak, Boerne, TX (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A computer-implemented method includes detecting, using a processor system, a first delay in a conversation system. Initial contextual data is received at a first orchestration layer of the processor system, where the initial contextual data describes a context of a user. The first orchestration layer queries a first data source, based on the initial contextual data. Based on querying the first data source, the first orchestration layer augments the initial contextual data to determine updated contextual data describing the context of the user. Filler content personalized to the user is generated based on the updated contextual data describing the context of the user. The filler content is presented through a user interface during the first delay, responsive to detecting the first delay in the conversation system.