The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 02, 2021
Filed:
Mar. 20, 2019
Accenture Global Solutions Limited, Dublin, IE;
Bhaskar Ghosh, Bengaluru, IN;
Mohan Sekhar, Bangalore, IN;
Rajendra T. Prasad, Bangalore, IN;
Luke Higgins, West Pymble, AU;
Koushik Vijayaraghavan, Chennai, IN;
Rajesh Nagarajan, Chennai, IN;
Purnima Jagannathan, Chennai, IN;
Niyaz Shaffi, Tirunelveli, IN;
Balaji Venkateswaran, Chennai, IN;
Syed Mohammed Yusuf, Chennai, IN;
Koustuv Jana, Bangalore, IN;
Pradeep Senapati, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device may obtain ticket data relating to a set of tickets, and process the ticket data to generate a ticket analysis model that is a clustering based natural language analysis model of natural language text associated with tickets of the set of tickets. The device may classify the set of tickets using the ticket analysis model, may determine an automation plan for at least one class of ticket determined based on classifying the set of tickets, and may implement the automation plan to configure an automatic ticket resolution or ticket generation mitigation procedure for the at least one class of ticket. The device may receive a ticket after configuring the automatic ticket resolution or ticket generation mitigation procedure, may classify, using the ticket analysis model, the ticket into the at least one class of ticket, and may automatically implement a response action for the ticket based on classifying the ticket and using the automatic ticket resolution or ticket generation mitigation procedure.