The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 02, 2021
Filed:
Nov. 30, 2017
International Business Machines Corporation, Armonk, NY (US);
Shyh-Kwei Chen, Chappaqua, NY (US);
Ajay A. Deshpande, White Plains, NY (US);
Saurabh Gupta, Irving, TX (US);
Arun Hampapur, Norwalk, CT (US);
Ali Koc, White Plains, NY (US);
Yingjie Li, Chappaqua, NY (US);
Dingding Lin, Beijing, CN;
Xuan Liu, Yorktown Heights, NY (US);
Christopher S. Milite, Oxford, CT (US);
Brian L. Quanz, Yorktown Heights, NY (US);
Chek Keong Tan, Danbury, CT (US);
Dahai Xing, White Plains, NY (US);
Xiaobo Zheng, Shanghai, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for continuously tracking business performance impact of order sourcing systems and algorithms that decide how ecommerce orders should be fulfilled by assigning the items of the order to nodes in a fulfillment network such as stores, distribution centers, and third party logistics—to provide automatic root cause analysis and solution recommendations to pre-defined business problems arising from KPI monitoring. A Business Intelligence (BI) dashboard architecture operates with: 1) a monitoring module that continuously monitors business KPIs and creates abnormality alerts; and 2) a root cause analysis module that is designed specifically for each business problem to give real time diagnosis and solution recommendation. The root cause analysis module receives the created alert, and triggers conducting a root cause analysis at an analytics engine. The BI dashboard and user interface enables visualization of the KPI performance and root cause analysis results.