The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2021
Filed:
May. 07, 2019
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Kiran Nallabothula, Redmond, WA (US);
Dylan Symington, Seattle, WA (US);
Nagaraju Palla, Bothell, WA (US);
Amanda A. Alvarado, Woodinville, WA (US);
Ricardo Soares Stern, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A method, performed by a computing system deployed in a server environment, comprises receiving, from a client computing device that is remote from the server environment, a problem scenario identifier that identifies a problem scenario indicative of a problem associated with the client computing device, identifying a problem-specific diagnostic analyzer, that is specific to the problem associated with the client computing device, based on mapping information that maps the problem scenario to the problem-specific diagnostic analyzer, running the problem-specific diagnostic analyzer to obtain problem-specific diagnostic data that is specific to the problem associated with the client computing device, the problem-specific diagnostic data including first data associated with the client computing device and second data associated with the server environment, identifying a suggested recovery action based on the problem-specific diagnostic data, and communicating the suggested recovery action to the client computing device.