The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 16, 2021
Filed:
Mar. 06, 2017
Hrb Innovations, Inc., Las Vegas, NV (US);
Vinayak Kamat, Overland Park, KS (US);
Roman Breslav, Newton, MA (US);
HRB Innovations, Inc., Las Vegas, NV (US);
Abstract
Method, system and media for a hybrid chat bot system that enables a user interface that can interact via simple text messages or rich chat bubbles with smart analytical data and provide a rich and efficient way for the user to respond. The hybrid chat bot system may also include a configurable scripting language for guiding the flow of the interview based on the information to be gathered, the user history with the system and the user's preferred method of interaction. The hybrid chat system may also include a way for a subject matter expert to seamlessly enter and exit the chat in the event of user difficulty to provide additional explanation or guidance, while retaining access to the rich chat bubbles with the associated variety of user interaction patterns.