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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10922711 B1

PDFFull Text
Date of Patent:
Feb. 16, 2021

Filed:

Oct. 24, 2018

Facial recognition system for restaurant customer relationship management

Applicant:

Toast, Inc., Boston, MA (US);

Inventor:

Toshit Panigrahi, Nashua, NH (US);

Assignee:

Toast, Inc., Boston, MA (US);

Attorneys:

Richard K. Huffman

Huffman Patent Group, LLC

Primary Examiner:

Alexandru Cirnu

Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06Q 30/00 (2012.01); G06K 9/00 (2006.01); G06F 16/435 (2019.01); G06F 16/9035 (2019.01); G06F 16/783 (2019.01); H04N 1/00 (2006.01); H04N 1/32 (2006.01); G06Q 20/32 (2012.01); G06Q 20/40 (2012.01); G06Q 50/12 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/0233 (2013.01); G06F 16/436 (2019.01); G06F 16/784 (2019.01); G06F 16/9035 (2019.01); G06K 9/00288 (2013.01); G06K 9/00295 (2013.01); G06Q 20/325 (2013.01); G06Q 20/4016 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0225 (2013.01); G06Q 30/0238 (2013.01); G06Q 50/12 (2013.01); H04N 1/00132 (2013.01); H04N 1/00336 (2013.01); H04N 1/32101 (2013.01);
Abstract

A facial recognition system for customer relationship management (CRM) is provided. The system includes one or more cameras, point-of-sale (POS) terminals, and a backend server. The one or more cameras are disposed within a retail establishment, and are configured to capture one or more images of a patron within the establishment. The point-of-sale (POS) terminals are operably coupled to the one or more cameras, where one or more of the POS terminals receives the one or more images, and transmits a request over a network for recognition of the patron. The backend server is disposed other than where the POS terminals are disposed, and is operably coupled to the POS terminals via the network, and is configured to receive the request, to recognize the patron, to access loyalty program data corresponding to the patron, and to transmit the loyalty program data to the POS terminals.

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