The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 16, 2021

Filed:

Dec. 14, 2016
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Al Chakra, Apex, NC (US);

Liam Harpur, Dublin, IE;

Sumit Patel, Irving, TX (US);

Enda Sexton, Dublin, IE;

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 16/38 (2019.01); G06F 16/35 (2019.01); H04L 12/58 (2006.01); G06Q 30/02 (2012.01); G06F 40/20 (2020.01);
U.S. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 16/353 (2019.01); G06F 16/38 (2019.01); G06F 40/20 (2020.01); G06Q 30/0241 (2013.01); H04L 51/14 (2013.01); H04L 51/32 (2013.01);
Abstract

An automated dynamic message categorization system is provided and includes first, second and third processing units. The first processing unit is configured to generate a user interface (UI) and to present the UI to a user. The second processing unit is configured to pull information from a first textual element which has been entered into the UI, to identify second textual elements that are relevant to the first textual element based on the pulled information and to extract textual element identifiers from the second textual elements. The third processing unit is configured to generate, for each extracted textual element identifier, a confidence score describing a degree of correlation between each extracted textual element identifier and the first textual element. The first processing unit is further configured to present to the user each extracted textual element identifier with a corresponding confidence score as a selectable option via the UI.


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