The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 16, 2021

Filed:

Nov. 13, 2018
Applicant:

Verizon Patent and Licensing Inc., Arlington, VA (US);

Inventors:

Steve Marshall Spencer, Austin, TX (US);

Joseph B. Knaack, Cedar Park, TX (US);

Kyle C. Sung, Austin, TX (US);

David Holtfrerich, Round Rock, TX (US);

Xiaoran Tang, Austin, TX (US);

Assignee:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06N 20/00 (2019.01); G06N 3/08 (2006.01); G06N 3/04 (2006.01);
U.S. Cl.
CPC ...
G06F 11/079 (2013.01); G06F 11/0709 (2013.01); G06F 11/0751 (2013.01); G06F 11/0778 (2013.01); G06F 11/0787 (2013.01); G06N 20/00 (2019.01); G06N 3/04 (2013.01); G06N 3/08 (2013.01);
Abstract

A device obtains a plurality of server logs from a plurality of servers, where each server log includes a plurality of log entries, and generates, based on the plurality of log entries, a plurality of data structures, where each data structure includes one or more log entries that concern a server request. The device identifies a set of data structures associated with one or more server errors and processes the set of data structures using an artificial intelligence technique to determine a respective classification score of each data structure. The device determines, based on the respective classification score of each data structure, a respective server error type of each data structure, and causes display of information concerning at least one server error type associated with the set of data structures.


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