The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2021
Filed:
Feb. 03, 2017
Hewlett-packard Development Company, L.p., Houston, TX (US);
Matheus Eichelberger, Porto Alegre, BR;
Roberto Coutinho, Porto Alegre, BR;
Augusto Queiroz de Macedo, Porto Alegre, BR;
Hewlett-Packard Development Company, L.P., Spring, TX (US);
Abstract
In some examples, a computing device can determine a data state from telemetry data received from a plurality of client devices, determine a state change using the data state determined from the telemetry data, determine, using the state change, a potential cause of a fault of a component of a client device of the plurality of client devices, where the potential cause of the fault is determined in response to receiving a support inquiry from the client device, and display a timeline of state changes, where the timeline includes the determined state change of the client device.