The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 02, 2021
Filed:
Oct. 29, 2013
Applicant:
Hewlett Packard Enterprise Development Lp, Houston, TX (US);
Inventors:
Yariv Snapir, Yehud, IL;
Gad Sakin, Yehud, IL;
Leonid Reznik, Yehud, IL;
David Baron, San Diego, CA (US);
Michael Dikman, Yehud, IL;
Assignee:
Micro Focus LLC, Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/30 (2019.01); G06F 16/9535 (2019.01); G06F 16/28 (2019.01); G06F 16/2457 (2019.01); G06Q 50/00 (2012.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06F 16/9535 (2019.01); G06F 16/24578 (2019.01); G06F 16/285 (2019.01); G06Q 30/0201 (2013.01); G06Q 50/01 (2013.01);
Abstract
Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.