The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2021
Filed:
Sep. 21, 2018
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Manjunath Ravi, Austin, TX (US);
Su Liu, Austin, TX (US);
Kai Liu, Malden, MA (US);
Zhichao Li, Austin, TX (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/51 (2006.01); H04M 3/493 (2006.01); A61B 5/16 (2006.01); A61B 5/0205 (2006.01); A61B 5/00 (2006.01); A61B 5/145 (2006.01); A61B 5/021 (2006.01); A61B 5/024 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5235 (2013.01); A61B 5/0022 (2013.01); A61B 5/02055 (2013.01); A61B 5/14532 (2013.01); A61B 5/163 (2017.08); A61B 5/165 (2013.01); A61B 5/443 (2013.01); A61B 5/4875 (2013.01); A61B 5/4884 (2013.01); H04M 3/4938 (2013.01); H04M 3/5175 (2013.01); A61B 5/021 (2013.01); A61B 5/024 (2013.01); H04M 2201/405 (2013.01);
Abstract
Techniques for reprioritizing waitlisted callers using biometric feedback. A biometric aspect of a calling user is monitored in real time via a sensor. A digital output characterizing an emotional state of the user is generated. The digital output is encoded and transmitted to a server via multi-frequency signaling. The server decodes the digital output and reprioritizes the calling user relative to other calling users in the waitlist, in order to expedite the calling user being serviced.