The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2021
Filed:
Sep. 13, 2019
International Business Machines Corporation, Armonk, NY (US);
Guang Han Sui, Beijing, CN;
Peng Hui Jiang, Beijing, CN;
Qin Li, Shanghai, CN;
Ping Xiao, Changping, CN;
Niao Qing Liu, Beijing, CN;
Xiang Zhou, Beijing, CN;
Ping Ping Cheng, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments of the invention provide methods, systems, computer program products for managing a call waiting in a queue during a request for staff services provided by a call center. According to the method, a first voice segment received in a call made by a device is recorded first. Next, whether a part of the first voice segment is related to a first predefined voice segment is determined. The volume of device is adjusted in response to the part of the first voice segment being related to the first predefined voice segment. A user of the device is alerted in response to the part of the first voice segment being not related to the first predefined voice segment.