The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2021
Filed:
May. 10, 2018
International Business Machines Corporation, Armonk, NY (US);
Roman Vaculin, Bronxville, NY (US);
Pooja Aggarwall, Bangalore, IN;
Seep Goel, Vasant Kunj, IN;
Seema Nagar, Bangalore, IN;
Kuntal Dey, Vasant Kunj, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A conversation analysis system has a local system configured to capture conversation data associated with a conversation between an individual and a user and a backend system electronically connected to the local system. The backend system has a suggestion system configured to receive the conversation data from the local system and extract, by an analysis unit, information from the conversation data indicative of a mood of the individual. The suggestion system is further configured to classify, by a classifier unit, the individual based on the extracted information, including determining a current classification and determine, by a suggestion unit, one or more rules based at least on the current classification and stored information in a knowledge base. The suggestion system is further configured to provide, by the suggestion unit, at least one of an alert or suggestion to the user based on the one or more rules.