The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2021
Filed:
Oct. 13, 2015
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
John H. Jenkins, Bloomington, IL (US);
Andrew J. Feit, Normal, IL (US);
Christina M. Boring, Bloomington, IL (US);
Chadd Eugene Grove, Bloomington, IL (US);
Brent D. Hellewell, Bloomington, IL (US);
Beth Craig, Bloomington, IL (US);
Kevin Stuepfert, Bloomington, IL (US);
Robert S. Loy, Bloomington, IL (US);
Scott M. Wirtjes, Tremont, IL (US);
Scott E. Lackey, Bloomington, IL (US);
Manuela Holt, Heyworth, IL (US);
David Kuriyan Schuster, Bloomington, IL (US);
Jeremy M. Miller, Normal, IL (US);
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US);
Abstract
In a computer-implemented method for facilitating handling, by a user of a computing device having one or more display screens, of a call from an insurance customer regarding a loss event, a caller identification system may be accessed by one or more servers to determine a phone number associated with the call from the insurance customer. The phone number may be used to automatically retrieve customer information associated with the insurance customer from one or more databases of an insurance provider. The customer information may include a name of the insurance customer and/or a policy number of an insurance policy of the insurance customer. A customer overview, including the retrieved name and/or the retrieved policy number, may be displayed to the user on the one or more display screens.