The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2021
Filed:
May. 08, 2019
Sap SE, Walldorf, DE;
Qi Xu, Hanzhou, CN;
Yong Zhang, Shanghai, CN;
Jianquan Ye, Jiangxi, CN;
Han Wang, Shanghai, CN;
Qianting Wang, Shanghai, CN;
SAP SE, Walldorf, DE;
Abstract
Implementations of the present disclosure include receiving an image representing a screenshot associated with the incident occurring within the software system, processing the image to generate a vector, the vector including features representative of the image, at least one feature representing one of more keywords of the image, comparing the vector to a set of known vectors to provide a result, each known vector being associated with at least one solution for resolving a known incident, identifying a solution of a plurality of solutions based on the result, and transmitting data representation of the solution to a customer, the customer having transmitted the image.