The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 12, 2021
Filed:
Aug. 06, 2018
International Business Machines Corporation, Armonk, NY (US);
Waterford Institute of Technology, Waterford, IE;
Jonathan Dunne, Dungarvan, IE;
Paul B. French, Cork, IE;
James P. Galvin, Jr., Georgetown, KY (US);
Mohamed Adel Mahmoud, Ain Shams, EG;
Patrick J. O'Sullivan, Ballsbridge, IE;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
WATERFORD INSTITUTE OF TECHNOLOGY, Waterford, IE;
Abstract
A method of implementing calls includes identifying a call scheduled for a time in the future from an electronic calendar associated with a user and prior to the call, ordering a plurality of codecs used by an Internet Protocol (IP) phone of the user for the scheduled call. The method further includes, during the call and using a processor, calculating a mean opinion score for the call and storing the mean opinion score as part of call data for the call within a data storage device comprising historical call data.