The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 12, 2021
Filed:
Aug. 30, 2018
System and method for generating and communicating communication components over a messaging channel
Koopid Inc, San Ramon, CA (US);
Venkatesh Krishnaswamy, San Ramon, CA (US);
Ajita John, Holmdel, NJ (US);
David Skiba, Golden, CO (US);
Kundan Singh, San Francisco, CA (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Ramanujan Kashi, Bangalore, IN;
Koopid, Inc, San Ramon, CA (US);
Abstract
A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) presenting a structured micro block based on a conversation in a form of unstructured natural language in the messaging channel between a user and an agent (ii) incorporating the structured micro block that collects strongly typed information from the user as a part of the conversation in the messaging channel, (iv) generating a structured workflow by interleaving the structured micro block with the unstructured natural language, and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.