The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 12, 2021
Filed:
May. 19, 2017
Wells Fargo Bank, N.a., San Francisco, CA (US);
Wayne Barakat, Novato, CA (US);
Thomas E. Gross, San Anselmo, CA (US);
Darius Miranda, San Francisco, CA (US);
Marria Wairmola Rhodriquez, San Francisco, CA (US);
Andres J. Saenz, Redmond, WA (US);
Sadie Salim, Albany, CA (US);
Duc M. Trinh, Golden Valley, MN (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
This disclosure provides systems and methods for matching a customer with a service representative. A request for service can be received from a customer. A first service interaction can be initiated between the customer and a first service representative. A customer sentiment metric can be determined during the first service interaction. The customer sentiment metric can indicate a level of customer satisfaction during the first service interaction. A second service representative suitable for fulfilling the customer's request for service can be identified, based at least in part on the customer sentiment metric. A second service interaction can be initiated between the customer and the second service representative, responsive to the identification of the second service representative.