logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10891627 B1

PDFFull Text
Date of Patent:
Jan. 12, 2021

Filed:

Feb. 15, 2017

Methods and apparatus for using artificial intelligence entities to provide information to an end user

Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Tushar G. Jadhav, Plainsboro, NJ (US);

Kamleshkumar Patel, Austin, TX (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorney:

LKGlobal | Lorenz & Kopf, LLP

Primary Examiner:

Brandon S Cole

Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 50/00 (2012.01); G06F 17/28 (2006.01); G06F 15/16 (2006.01); H04L 12/58 (2006.01); G06N 3/00 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); H04L 51/04 (2013.01); G06N 3/006 (2013.01);
Abstract

A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.

Find Patent Forward Citations

Jadhav, Tushar. (2021). Methods and apparatus for using artificial intelligence entities to provide information to an end user (U.S. Patent No. 10891627). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10891627

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…