The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 12, 2021
Filed:
Jul. 15, 2019
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Benjamin Gene Cheung, Menlo Park, CA (US);
Andres Monroy-Hernandez, Seattle, WA (US);
Todd Daniel Newman, Mercer Island, WA (US);
Mayerber Loureiro De Carvalho Neto, Kirkland, WA (US);
Michael Brian Palmer, Edmonds, WA (US);
Pamela Bhattacharya, Redmond, WA (US);
Justin Brooks Cranshaw, Seattle, WA (US);
Charles Yin-Che Lee, Bellevue, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A software agent, that is used to assist in providing a service, receives communications from a set of users that are attempting to use the software agent. The communications include communications that are interacting with the software agent, and communications that are not interacting with the software agent. The software agent performs natural language processing on all communications to identify such things as user sentiment, user concerns or other items in the content of the messages, and also to identify actions taken by the users in order to obtain a measure of user satisfaction with the software agent. One or more action signals are then generated based upon the identified user satisfaction with the software agent.