The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 29, 2020
Filed:
May. 01, 2018
Kyocera Document Solutions Inc., Osaka, JP;
Naohiko Kosaka, Concord, CA (US);
KYOCERA DOCUMENT SOLUTIONS INC., Osaka, JP;
Abstract
An information processing apparatus includes a processor that executes an information processing program to operate as a text obtaining unit that obtains a text indicating an issue occurred in an electronic apparatus, a keyword extracting unit that tokenizes the text, and filters words obtained by tokenizing the text to extract a keyword, a maintenance-information obtaining unit that obtains a maintenance-information-item or a plurality of maintenance-information-items in association with the keyword from a database that stores a plurality of maintenance-information-items, each of the plurality of maintenance-information-item being information about a solution to an issue occurred in the electronic apparatus, and a maintenance-information providing unit that provides the obtained maintenance-information-item or the plurality of obtained maintenance-information-items to a user.