The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 08, 2020
Filed:
Feb. 27, 2018
Servicenow, Inc., Santa Clara, CA (US);
Kurt Joseph Zettel, II, Nashville, TN (US);
Scott Alan Lewis, Sunnyvale, CA (US);
James Erbes, San Jose, CA (US);
Richard Reybok, Campbell, CA (US);
Harold Byun, Belmont, CA (US);
Ryan Currier, Cupertino, CA (US);
Michel Abou Samah, San Diego, CA (US);
Sachin Nayak, Santa Clara, CA (US);
Patrice Tollenaere, San Francisco, CA (US);
Zhe Wang, San Francisco, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.