The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 08, 2020
Filed:
Jul. 28, 2017
Emc Ip Holding Company Llc, Hopkinton, MA (US);
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
A technical procedure knowledge sharing system is provided for service issue investigations. An exemplary apparatus comprises a processing platform including: a technical procedure specification graphical user interface for obtaining, from an investigator, a specification of a technical procedure comprising predefined log set filtering criteria and predefined feature extraction criteria for extracting predefined features from service issue investigation log set representations that satisfy the predefined log set filtering criteria; a processing device configured to apply the technical procedure to service issue investigation log set representations to identify the service issue investigation log set representations that satisfy the predefined log set filtering criteria; and extract the predefined features from the service issue investigation log set representations that satisfy the predefined log set filtering criteria; a technical procedure knowledge base for storing the technical procedure for use by additional investigators; and a visualization module for presenting information characterizing the extracted predefined features.