The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 08, 2020
Filed:
Dec. 10, 2018
Amazon Technologies, Inc., Seattle, WA (US);
Ravi Chandra Reddy Yasa, Ashland, MA (US);
Sai Rahul Reddy Pulikunta, North Andover, MA (US);
Eliav Kahan, Jamaica Plain, MA (US);
Gregory Newell, Waltham, MA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Exemplary embodiments relate to a system for recovering a conversation between a user and the system when the system is unable to properly respond to a user's input. The system may process the user input and determine an error condition exists. The system may query one or more storage systems to identify candidate text data based on their semantic similarity to the user input. The storage systems may store data related to past frequently entered inputs and/or user-generated inputs. Alternative text data is selected from the candidate text data, and presented to the user for confirmation.