The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 08, 2020
Filed:
Jan. 04, 2019
Dell Products L.p., Round Rock, TX (US);
Mahuya Ghosh, Hyderabad, IN;
Mohammed O. Rahman, Hyderabad, IN;
Dell Products L.P., Round Rock, TX (US);
Abstract
A system, method, and computer-readable medium for performing a customer service channel selection operation. The customer service channel selection operation includes identifying a plurality of customer service channels associated with an organization; collecting channel data associated with each of the plurality of customer service channels; processing the channel data associated with each of the plurality of customer service channels to generate channel metrics associated with each of the plurality of customer service channels; and, generating channel insights and predictions based upon the channel data associated with each of the plurality of customer services channels.