The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2020
Filed:
May. 29, 2015
8x8, Inc., San Jose, CA (US);
8x8, Inc., Campbell, CA (US);
Abstract
Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to generate call event messages for the VoIP calls routed by the IPBX server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates call summary metrics of the participants associated with at least one identified organization and identifies, based on the aggregated call summary metrics, needs of the organization that can be satisfied by a set of capabilities of an entity.