The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Dec. 01, 2020

Filed:

Feb. 07, 2019
Applicant:

Verizon Patent and Licensing Inc., Arlington, VA (US);

Inventors:

Masudur Rahman, Somerset, NJ (US);

Bharadwaj Vemuri, Bear, DE (US);

Binaben Dipesh Patel, Franklin Park, NJ (US);

Isaac Alexander Calvo, Bridgewater, NJ (US);

John C. Burlison, Jr., Sherwood, AR (US);

Assignee:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/00 (2006.01); H04M 3/51 (2006.01); G06N 20/20 (2019.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); G06N 20/20 (2019.01); H04M 3/42059 (2013.01);
Abstract

A system described herein may use automated techniques, such as machine learning techniques, to analyze device snapshots from a group of User Equipment ('UEs'), and determine trouble conditions that are experienced by the UEs. The system may identify markers of the trouble conditions based on the snapshots, and may use these markers to predict or identify trouble conditions at other UEs based on snapshots received from the other UEs. Further, once a trouble condition is predicted or identified at the other UEs, the trouble condition may be proactively addressed, without requiring an explicit request from the other UEs to address the trouble condition.


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