The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2020
Filed:
Mar. 15, 2013
Applicant:
Xerox Corporation, Norwalk, CT (US);
Inventors:
Lei Li, Miami, FL (US);
Wei Peng, Fremont, CA (US);
Saurabh Kataria, Webster, NY (US);
Tong Sun, Penfield, NY (US);
Assignee:
CONDUENT BUSINESS SERVICES, LLC, Dallas, TX (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 50/00 (2012.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/01 (2013.01); G06Q 50/01 (2013.01);
Abstract
A method, non-transitory computer readable medium, and apparatus for recommending a topic-cohesive and interactive implicit community are disclosed. For example, the method receives a request for customer care, selects an implicit community identified from a plurality of individual users of a social media website based upon a relevance score related to a topic of the request for customer care and recommends the implicit community in response to the request for customer care.