The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2020
Filed:
Aug. 28, 2018
Beijing Jingdong Shangke Information Technology Co., Ltd., Beijing, CN;
Jd.com American Technologies Corporation, Mountain View, CA (US);
Li Chen, Belmont, CA (US);
Shizhu Liu, Santa Clara, CA (US);
Kailin Huang, Mountain View, CA (US);
Shanglin Yang, Sunnyvale, CA (US);
Hui Zhou, Sunnyvale, CA (US);
Beijing Jingdong Shangke Information Technology Co., Ltd., Beijing, CN;
JD.com American Technologies Corporation, Mountain View, CA (US);
Abstract
A method and system for monitoring an e-commerce platform using artificial intelligence and fixing malfunctions on the e-commerce platform. The method includes: receiving, by a computing device, a feedback submitted by a user through the e-commerce platform; generating a vector based on content of the feedback, context of the feedback and profile of the user using AI processors; and classifying the vector to determine function corresponding to the feedback and status of the function using AI classifiers. The content includes text, voice, image and video; the context includes time, location and submission channel of the feedback; the profile includes attributes, history and preference of the user. Dimensions of the vector respectively corresponding to the text, voice, image, video, time, location, submission channel, attributes, history, and preference of the user.