The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Nov. 29, 2019
I3 Product Development, Inc., Sun Prairie, WI (US);
Nick L. Von Muenster, Anamosa, IA (US);
James J. Grogan, Waunakee, WI (US);
Ben A. Arciszewski, Madison, WI (US);
Caleb P. Moore, Madison, WI (US);
Cygnus, LLC, Sun Prairie, WI (US);
Abstract
A support agent uses a user interface within a web browser to support a remote internet of things (IoT) device in proximity to a user operating a smartphone having a proxy app installed thereon. The agent establishes a peer to peer connection between the smartphone proxy app and the agent user interface, such as with WebRTC. The proxy app scans for the IoT device and establishes a wireless connection between the smartphone and the IoT device. The agent by issuing instructions from the agent user interface to the smartphone proxy app is able to solicit or receive data from the IoT device, and to thereby adjust, configure, or diagnose the status of the IoT device. The proxy app may also establish video, voice or chat peer to peer communications with the agent, allowing the user to assist the agent in diagnosing the status of the IoT device.