The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Feb. 20, 2015
Qualcomm Incorporated, San Diego, CA (US);
Mastooreh Salajegheh, San Jose, CA (US);
Vinay Sridhara, Santa Clara, CA (US);
Rajarshi Gupta, Sunnyvale, CA (US);
QUALCOMM Incorporated, San Diego, CA (US);
Abstract
Systems and methods are disclosed for automating customer service for a monitored device (MD). A method for an Internet of Everything management device to automate customer service for a monitored device comprises collecting sensor data from a plurality of sensors, wherein the plurality of sensors comprises a first sensor that is not included in the MD, determining whether the MD is exhibiting abnormal behavior based on an analysis of the collected sensor data, and transmitting a report to a customer service entity associated with the MD in response to a determination that the MD is exhibiting abnormal behavior.