The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Jul. 18, 2018
Applicant:
Nuance Communications, Inc., Burlington, MA (US);
Inventors:
Kenneth William Douglas Smith, London, GB;
Uwe Helmut Jost, Groton, MA (US);
Jean-Guy Elie Dahan, Montreal, CA;
Fabrizio Lussana, Turin, IT;
Vittorio Manzone, Turin, IT;
David Copp, Durham, NH (US);
Assignee:
Nuance Communications, Inc., Burlington, MA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 21/62 (2013.01); G06F 11/30 (2006.01); G06F 40/263 (2020.01);
U.S. Cl.
CPC ...
G06F 21/6254 (2013.01); G06F 11/3068 (2013.01); G06F 40/263 (2020.01);
Abstract
A method, computer program product, and computing system for receiving content from a third-party. The content may be processed to predict the disclosure of sensitive information. The sensitive information may be obscured from a platform user, where the third-party may be a customer and the platform user may be a customer service representative.