The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Apr. 17, 2018
Salesforce.com, Inc., San Francisco, CA (US);
Anurodh Pokharel, Brookline, MA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
A method enables a user to self-identify to a user support system when a user electronic device is connected to the user support system by an over-the-top (OTT) communication session where an OTT messaging service provides an anonymous identifier to the user support system to enable communication with the user. The method includes receiving a secured real identifier and a secured token from the user electronic device in response to a user selection to self-identify to the user support system, decrypting the secured real identifier to determine a real identifier that identifies user account information at an external system, determining the anonymous identifier for the user using the secured token in a manner that associates the real identifier with the OTT communication session, and sending the real identifier to the user support system to enable access to the user account information by the user support system.