The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Feb. 11, 2020
Moveworks, Inc., Mountain View, CA (US);
Mukund Ramachandran, Sunnyvale, CA (US);
Desmond Wing-Yin Chan, Saratoga, CA (US);
Nick Naixuan Guo, Mountain View, CA (US);
Jing Chen, Redwood City, CA (US);
Jiang Chen, Fremont, CA (US);
Vaibhav Nivargi, Palo Alto, CA (US);
Varun Singh, Mountain View, CA (US);
Bhavin Nicholas Shah, Fremont, CA (US);
MOVEWORKS, INC., Mountain View, CA (US);
Abstract
A multi-domain chatbot is used to service a message of a user. An automated agent of the multi-domain chatbot may act as an intermediary between the user and a plurality of domain-specific modules of the multi-domain chatbot. The automated agent may receive the message from the user, determine an intent of the message, and based on the intent, determine a group of the domain-specific modules that should be investigated. The automated agent may then investigate the group of domain-specific modules by sending the user message to and receiving responses from the domain-specific modules within the group. Based on the received responses, the automated agent may determine whether to provide, to the user, one of the domain-specific responses or a null response, in the event that none of the domain-specific responses is aligned with the intent of the message.