The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Dec. 13, 2018
Language Line Services, Inc., Monterey, CA (US);
Language Line Services, Inc., Monterey, CA (US);
Abstract
A configuration is implemented to receive, with a processor from a customer care platform, a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at a display-based device that is remotely situated from the customer care platform. The user query is sent from the display-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.