The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Jul. 12, 2018
Honda Motor Co., Ltd., Minato-ku, Tokyo, JP;
Ravi Advani, Torrance, CA (US);
Mithun Balakrishna, Richardson, TX (US);
Tatiana Erekhinskaya, Dallas, TX (US);
HONDA MOTOR CO., LTD., Tokyo, JP;
Abstract
The present disclosure provides a computer system, method, and computer-readable medium for a computer processor to determine whether to report a consumer message regarding a vehicle to a regulatory agency. The computer system receives a message from a consumer. The computer system applies the message to a machine learning classifier trained to determine whether a category of vehicle system is described in the message, the machine learning classifier trained using category definitions and corresponding parts and symptoms labeled with the category definitions. The computer system determines whether the message includes a complaint based on an ontology defining a vehicle problem lexicon, a car part lexicon, and lexical patterns. The computer system extracts MVS terms from the message. The computer system determines to report the message if the message includes a complaint related to at least one category of vehicle system and includes a set of the MVS terms.