The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Apr. 11, 2015
International Business Machines Corporation, Armonk, NY (US);
Deborah H. Bandera, Austin, TX (US);
Sara C. Brumfield, Austin, TX (US);
Paula Springstead, Round Rock, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and computer program product for facilitating customers to upgrade their hardware or software. An electronic problem ticketing system of a software/hardware vendor receives a request from a customer to open a problem ticket to service a designated version/model of the software/hardware product. The ticketing system acquires the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A graphical diagram is generated depicting the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A hyperlink to a social media website that contains information of the benefits of using a latest version or model of the software or hardware product is inserted in the graphical diagram, where after displaying such information, an instruction is received from the user to upgrade the software or hardware product.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile