The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Oct. 07, 2016
International Business Machines Corporation, Armonk, NY (US);
Lucie Suzanne Marie Catherine Desfontaines, Douai, FR;
Laura Wynter, Westport, CT (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method is provided for determining a number of current customers in a queue for a first event; estimating a current wait time of the queue for a new customer based at least on the number of current customers in the queue; predicting a future wait time of the queue for the new customer, if the new customer entered the queue after completing at least one second event prior to entering the queue of the first event, wherein estimating the future wait time is based at least on a probability of one or more future customers performing the at least one second event prior to entering the queue; determining an incentive for the new customer to complete the at least one second event prior to entering the queue based at least on the current wait time and the future wait time; and sending the incentive to the customer.