The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Jul. 26, 2018
Espressive, Inc., Santa Clara, CA (US);
Patrice Ronald Calhoun, Sunnyvale, CA (US);
Francisco Fernandez, Castro Valley, CA (US);
Rohit Kumar Suri, Fremont, CA (US);
Yu Xia, San Mateo, CA (US);
Alex Manuel Yupanqui, Milpitas, CA (US);
Espressive, Inc., Santa Clara, CA (US);
Abstract
A virtual agent for resolving an issue with one or more objects is described, wherein each object is accessible by one of more users of a customer. The virtual agent receives information derived from one or more coded optical indicia specifying an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved; and based on the intent, process the information to further resolution of the issue. The received information may further specify at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.