The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2020
Filed:
Dec. 04, 2018
Verizon Patent and Licensing Inc., Arlington, VA (US);
Trisha Mahajan, Princeton Junction, NJ (US);
Stephen Soltys, Warren, NJ (US);
Neil Thomas Razzano, Hillsborough, NJ (US);
Sankar Shanmugam, Dayton, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A system described herein may provide for the adaptation and/or expansion of a natural language processing ('NLP') platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.